Wednesday, March 25, 2009

Holds available email notice update

There have been a couple of requests for clarification on how the process of emailing patrons with holds available is scheduled, so I'll provide a quick summary:
  • An email is not generated when the hold is trapped at the sending library.
  • Notices are only indicated for holds that are available- an available hold is one that has been received at the pickup library.
  • When holds are received at a library and scanned in, the patron details box that appears for each item will contain the word EMAIL if email notification is available for that patron.
  • If staff don't see the word EMAIL, then they should call, or perform whatever the default notification action is for that library.
  • Once a day, at 11 pm, a batch of emails is sent for all items that have become available holds that day. Every email will refer to an item that has already been received by the pickup library and should be on the hold shelf by the time the notice is sent.

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