Tuesday, April 28, 2009

NOTIFY_VIA default entry

Following a request from one of our libraries, and after receiving approval from everyone who responded to the initial request, the NOTIFY_VIA field in patron records will get a default entry of EMAIL when a new record is created.

Staff should feel free to change this if they are not entering a patron email address, (the NOTIFY_VIA field doesn't control any processes automatically) but it may help to encourage new patrons to provide one.

Another email note- please don't hesitate to remove email addresses from patron records on their request- we have been getting a handful of AOL patrons who have been reporting our notices as spam because they don't habitually check their email and are seeing a lot of messages when they do, as well as a few patrons who have personally requested that their addresses be removed for the same reason. We've been removing the addresses when we get the AOL notifications, which come via Sirsi.

When staff do remove an email address, please make sure that they also remove the text in the phone number line that says EMAIL NOTIFICATION AVAILABLE or EMAIL AVAILABLE- if this stays in without an actual email address these patrons may not get called for holds.

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