Completing the Process with lost item payments.

During the last Advisory Committee meeting, library staff pointed out that they were increasingly seeing that patrons who had paid fines for lost items at libraries other than their "home" libraries were not having their library accounts properly credited, and patrons reporting books lost to non-home libraries were not having the books properly marked to lost in order to generate a bill properly.
The March 2008 Directors meeting approved the policy that all fines excluding item replacement- related fees did not need to be sent to the item library. Because of their financial significance, however, item replacement fees should continue to be sent to the item library in order that they can replace a lost title or buy new material.
The "collecting" library, however, should ensure that the process for recording the bill payment and making any necessary inventory corrections is completed by their own staff at the point of patron service. This includes completing the "Pay Bill" "Mark Item Lost" or "Bill a User" wizards as appropriate. The money collected should then be clearly identified as to its destination, and sent through the courier service at the next available opportunity with an accompanying note explaining what the money is for.