Please send the names of the staff person at your library who is responsible for managing the Requests Module to sirsi.support@lib.de.us. I am going to create an instructional animation going through the basics of completing a response to a patron request, and would like to send the weblink directly to the appropriate staff along with directors. The quality of the responses is consistently great, and patrons are getting holds and ILLs placed in a timely way, but a lot of the time are not receiving the response from the library because the status has not been adjusted from NEW to REPLIED after they have answered.
It might also be useful if responses included links to some of the procedure instructions available on the "How Do I?" page of the new website. It's very common in the request module to see a patron request that a hold be placed, or for them to ask if it is possible to "get a book from another library". More often than not the library staff member responding will place the hold for the patron without offering the information about how they can do this for themselves.
It might also be useful if responses included links to some of the procedure instructions available on the "How Do I?" page of the new website. It's very common in the request module to see a patron request that a hold be placed, or for them to ask if it is possible to "get a book from another library". More often than not the library staff member responding will place the hold for the patron without offering the information about how they can do this for themselves.
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